Complaints

Guardian Locksmiths 24Hrs Complaints Information

Complaints Policy of Bettaserve Limited T/A Guardian Locksmiths 24Hrs

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0800 044 5011 / 07736 805232, or write to us at Bettaserve Limited T/A Guardian Locksmiths 24Hrs, 119 Westgate Road, Belton, Doncaster, DN9 1PY or email us at info@247guardian.co.uk and we aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

For all non-glazing related products and services

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.

For all glazing, window and door related products and services

We will try to put things right the first time, but if you are not satisfied with the way your complaint is handled and wish to take the matter further, you can contact our Competent Person Scheme, CERTASS. However, in the first instance please contact Bettaserve Limited T/A Guardian Locksmiths 24Hrs, 119 Westgate Road, Belton, Doncaster, DN9 1PY or email us at info@247guardian.co.uk

If you are still dissatisfied having followed all the stages of our internal complaints procedure, you may apply to CERTASS for an independent investigation of your complaint. Please write to the following address or use the telephone, fax or email details below

Certass Ltd
PO Box 26332
Ayr
KA7 9BJ

Tel: 01292 292095 Fax: 0141 555 5977 Email: info@certass.co.uk