The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Notification of the Customer’s Right to Cancel

You, as the customer, have the right to cancel the contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you agreed to the contract.

Your right to cancel excludes which are of a bespoke nature, the value of which is stated in the contract details.

To exercise the right to cancel, you must inform Guardian Locksmiths 24Hrs of the decision to cancel the contract by a clear statement (eg letter sent b post, fax or email). You may use the attached model cancellation form but this is not obligatory.

Effects of Cancellation

If you cancel the contract, Guardian Locksmiths 24Hrs will reimburse you all payments received from you, excluding the cost of bespoke products named in the contract, but including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by Guardian Locksmiths 24Hrs.

Guardian Locksmiths 24Hrs may make a deduction from the reimbursement for the loss in value of any goods supplied, if the loss is the result of any unnecessary handling by you.

Guardian Locksmiths 24Hrs will make the reimbursement without undue delay and not later than
a)    14 days after the day on which the goods are received back from you, or
b)    (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
c)    If there were no goods supplied, 14 days after the day on which Guardian Locksmiths 24Hrs was informed about your decision to cancel this contract

Guardian Locksmiths 24Hrs will make the reimbursement using the same means of payment which you used for the initial transaction, unless you have expressly agreed otherwise; In any event, you will not incur any fees as a result of the reimbursement.

Where you have already received the goods, Guardian Locksmiths 24Hrs shall collect the goods from you at Guardian Locksmiths 24Hrs own expense.

If you have requested to begin the performance of any services contracted for within the contract, during the cancellation period, you shall pay Guardian Locksmiths 24Hrs an amount which is in proportion to what has been performed until you have communicated the decision to cancel this contract, in comparison with the full coverage of the contract.

Cancellation Form

Name of customer:____________________________________________________________

Address of customer:__________________________________________________________

I/We hereby give notice that I/We wish to cancel my/our contract dated:________________

Customer signature:____________________________________    Date :________________

Email address:_________________________________    Contract Ref: __________________

This notice should be sent to:

Andrew Carruthers
Bettaserve Limited
119 Westgate Road